T-mobile customers face issues in making calls and accessing the internet due to widespread network issues. Other customers reported disruptions when trying to call T-mobile lines.
T-mobile’s president of technology, Neville Ray tweeted on the issue and said, “Our engineers are working to resolve a voice and data issue that has been affecting customers around the country.” The company later reported that the issues were due to a “widespread routing issue affecting voice & text.” After a few hours, Ray tweeted that “data services are now available & some calls are completing.”
The Harris County, Texas, Sheriff’s Office reported the outage was preventing some people’s ability to call 911. Also Read- New Device Will Help Prevent Spread of COVID-19
According to a service-tracking site Down Detector, 100,000 people were affected by the outage across The States. After Ray’s tweet, that number dropped to about 25,000. The service also reported an outage for Verizon customers.
Verizon spokesperson Karen Schulz said the reports were false. “Sites such as Downdetector.com utilize limited crowdsourced data drawn from sample social posts which are often statistically insignificant or factually incorrect,” she said.
Down Detector also reported some network outages at Sprint which completed a merger deal with T-mobile earlier this year.